Refund policy

INFINÉA RETURNS & REFUNDS POLICY

At Infinéa, we want you to love every piece you receive. If something isn't quite right, we're here to help.

CHANGE OF MIND RETURNS

We accept change-of-mind returns within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused and in its original condition and packaging, with any tags or protective materials intact.

To request a return, please contact us at hello@infinea.com.au with your order number and the item you would like to return.

Please do not send an item back before contacting us.

EARRINGS & HYGIENE

For hygiene reasons, we cannot accept change-of-mind returns on pierced earrings.

SALE & FINAL SALE ITEMS

Items purchased on sale may be returned in accordance with this policy unless they are clearly marked Final Sale.

Final Sale items cannot be returned for change of mind.

RETURN SHIPPING

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Infinéa cannot be responsible for return parcels lost in transit.

Original shipping charges are not refundable for change-of-mind returns.

Where an item is faulty, damaged or incorrect, Infinéa will cover reasonable return shipping costs where appropriate.

FAULTY, DAMAGED OR INCORRECT ITEMS

We carefully inspect our jewellery before dispatch. If your order arrives damaged, contains the wrong item, or you believe your jewellery has developed a fault, please contact us at hello@infinea.com.au as soon as possible.

Please include your order number, a description of the issue and, where possible, clear photographs so we can assist you promptly.

Depending on the circumstances, we may offer a repair, replacement or refund.

EXCHANGES

We don't currently offer direct exchanges.

If you would like a different item, colour or size, you can return your eligible item in accordance with this policy and place a new order.

REFUNDS

Once we receive and inspect your return, we'll let you know whether your return has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.

Where you are entitled to a remedy under Australian Consumer Law, those rights apply regardless of any change-of-mind exclusions, timeframes, hygiene restrictions or Final Sale conditions stated in this policy.

CONTACT US

For returns, faults or questions about this policy, please contact:

Infinéa
hello@infinea.com.au