INFINÉA TERMS OF SERVICE

These Terms of Service apply to your use of the Infinéa website and to purchases made from Infinéa. By accessing our website or placing an order, you agree to these Terms.

Throughout these Terms, “we”, “us” and “our” refer to Infinéa.

ONLINE STORE

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

You must not use our website or products for any unlawful or unauthorised purpose or interfere with the security or operation of our website.

PRODUCTS

We make every effort to display our jewellery, colours, gemstones, finishes and product details as accurately as possible.

However, colours and appearance may vary slightly depending on your device or screen. As many gemstones and natural materials have individual characteristics, variations in colour, pattern, texture and appearance may occur and are part of their unique nature.

We reserve the right to modify or discontinue products and to limit quantities available for purchase.

PRICING

All prices are displayed in the currency shown on our website and may change from time to time without notice.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

ORDERS

When you place an order, you agree to provide current, complete and accurate information.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing or product information error has occurred, or we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.

Your order is not considered accepted until we confirm acceptance or process the order for fulfilment.

PAYMENT

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment transactions may be processed by third-party payment providers and are subject to their applicable terms and conditions.

SHIPPING & DELIVERY

Orders are shipped to the delivery address supplied during checkout.

Estimated delivery times are provided as a guide only. Delivery times may be affected by circumstances outside our reasonable control, including carrier delays.

Please ensure your delivery information is correct before completing your order.

Further information about shipping and delivery is available in our Shipping Policy.

RETURNS & REFUNDS

Returns, refunds and change-of-mind requests are handled in accordance with our Returns & Refunds Policy.

Nothing in these Terms limits any rights you may have under applicable consumer law.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Infinéa website, including our branding, logos, graphics, photographs, product descriptions, written content, designs and other original materials, is owned by or licensed to Infinéa and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, commercially exploit or use our content without our prior written permission, except as permitted by law.

THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrations with third-party websites, services or applications.

We are not responsible for the content, availability, privacy practices or operation of third-party services that we do not control. Your use of those services may be subject to separate terms and policies.

WEBSITE AVAILABILITY

We aim to keep our website accurate, secure and available, but we cannot guarantee uninterrupted or error-free access at all times.

We may update, suspend or modify parts of the website where reasonably necessary.

PROHIBITED USE

You must not misuse our website, attempt to gain unauthorised access to it, introduce malicious code, scrape or harvest information unlawfully, infringe intellectual property rights, or use the website for fraudulent or unlawful activity.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

LIABILITY

To the extent permitted by law, Infinéa is not responsible for indirect or consequential loss arising from your use of our website or circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or any other rights that cannot legally be excluded.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on our website at the time of your purchase will apply to that purchase, subject to applicable law.

GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia. Nothing in this section limits any rights you may have under applicable consumer protection laws.

CONTACT US

If you have questions about these Terms, please contact:

Infinéa
hello@infinea.com.au