Shipping policy
INFINÉA SHIPPING POLICY
At Infinéa, every order is carefully prepared and packaged before beginning its journey to you.
We currently ship throughout Australia and New Zealand.
ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During launches, promotions and other high-volume periods, processing may take a little longer. If there is a significant delay with your order, we'll let you know.
SHIPPING WITHIN AUSTRALIA
Standard Shipping — $11
Estimated delivery: 3–5 business days
FREE Standard Shipping — Orders $100+
Express Shipping — $15
Estimated delivery: 1–2 business days
Delivery estimates apply from the date your order is dispatched and are provided as a guide.
SHIPPING TO NEW ZEALAND
Standard Shipping — $20
Estimated delivery: 6–10 business days
Delivery estimates apply from the date your order is dispatched and are provided as a guide.
TRACKING YOUR ORDER
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where tracking is available.
Please allow some time for tracking information to update after your parcel has been collected by the carrier.
DELIVERY TIMES
While we do our best to ensure your order reaches you as quickly as possible, delivery times are estimates and may occasionally be affected by circumstances outside our control, including postal or courier delays, public holidays, severe weather and other disruptions.
DELIVERY ADDRESSES
Please check that your shipping address is complete and correct before placing your order.
If you notice an error after ordering, contact us at hello@infinea.com.au as soon as possible. We'll do our best to update your details before dispatch, but we cannot guarantee changes can be made once an order has been processed or shipped.
Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided at checkout.
NEW ZEALAND CUSTOMS & IMPORT CHARGES
Orders shipped to New Zealand may be subject to local customs requirements, duties, taxes or import charges.
Where these charges apply and are not collected at checkout, they are the responsibility of the recipient.
Customs processing may occasionally cause additional delivery delays.
LOST OR DELAYED PARCELS
If your parcel appears significantly delayed or you believe it may have been lost in transit, please contact us at hello@infinea.com.au with your order number and we'll assist you in investigating the delivery with the carrier.
PRE-ORDERS
Where an item is offered for pre-order, the expected dispatch timeframe will be clearly stated on the product page.
If your order contains both in-stock and pre-order items, the order may be shipped together once all items are available unless otherwise stated.
CONTACT US
If you have any questions about shipping or your delivery, please contact:
Infinéa
hello@infinea.com.au